Return, Refund & Exchange Policy

Welcome to the Poshak Bazar Return, Refund & Exchange Policy. This policy explains our return eligibility, exchange conditions, refund process, return shipping costs and other important information for customers.

At Poshak Bazar, customer satisfaction is important to us. We carefully check our products before dispatch. However, if you receive a defective, damaged, incorrect, or otherwise eligible product, you may request a return or exchange according to the following policy.

1. Return Eligibility

We accept returns for products that meet any of the following conditions:

• The product is defective or damaged when received.
• You received the wrong product.
• The delivered product is significantly different from your confirmed order.
• The product has a manufacturing defect.

Customers should check the product as soon as possible after receiving the parcel.

2. Return Request Period

A return request must be made within 3 days of receiving the product.

To request a return, please contact Poshak Bazar with your order number, reason for return, and clear photos or video of the product.

3. Conditions for Return

To qualify for a return or exchange:

• The product must remain unused and unwashed.
• Original tags, labels, packaging, and accessories must remain intact.
• The product must not be damaged after delivery.
• Proof of purchase or order information may be required.

Products that do not meet these conditions may not qualify for return or exchange.

4. Exchange Policy

We accept eligible product exchanges.

For clothing and other size-dependent products, customers may request an exchange for another available size or eligible variation, subject to stock availability.

If the exchange is requested because of a customer preference, such as a size or color change, applicable delivery or courier charges may be borne by the customer.

5. Defective, Damaged or Incorrect Products

If Poshak Bazar sends a defective, damaged, or incorrect product, please contact us within the return period.

After verification, we will arrange an appropriate replacement, exchange, or refund, depending on the circumstances and product availability.

For verified mistakes or defects attributable to Poshak Bazar, the customer will not be required to bear the applicable return delivery cost.

6. Non-Returnable Products

For hygiene, safety, and product-integrity reasons, certain products may not be eligible for return after opening or use, including:

• Baby food and nutrition products
• Personal care and hygiene products
• Opened or used baby-care products
• Products with removed tags or damaged original packaging
• Used, washed, altered, or customer-damaged products

This restriction does not limit claims involving products that were defective, damaged, or incorrect when delivered.

7. Refunds

Once an eligible returned product has been received and inspected, we will notify the customer regarding the status of the refund.

Approved refunds will be processed through an available and appropriate payment method. Processing time may vary depending on the payment method or financial service provider.

Original delivery charges may not be refundable unless the return resulted from an error by Poshak Bazar or an eligible defective/damaged product.

8. Return Shipping Costs

If the return is caused by a verified wrong, defective, or damaged product supplied by Poshak Bazar, Poshak Bazar will bear the applicable return shipping cost.

For eligible exchanges requested due to customer preference, such as size or color changes, the customer may be responsible for the applicable courier charges.

9. How to Request a Return or Exchange

To request a return or exchange, please contact Poshak Bazar Customer Support and provide:

• Order number
• Customer name and phone number
• Reason for the return or exchange
• Photos/video showing the issue, where applicable

Our team will review the request and provide further instructions.

10. Contact Us

For questions regarding returns, refunds, or exchanges, please contact:

Poshak Bazar
Sitakunda, Chattogram, Bangladesh

Phone: +880 1850-515165
Email: poshakbazar2@gmail.com
Website: poshakbazarbd.com

Also, follow Poshak Bazar on Facebook for product updates, new arrivals and offers.

We value your trust and always try to provide the best service possible.