Refund & Returns Policy

At Poshak Bazar, customer satisfaction is our top priority. We aim to ensure that every product you receive meets your expectations. If you are not fully satisfied with your purchase, please review our refund and returns policy below.

📦 Returns Eligibility

You may request a return if:

  • You received a damaged or defective product
  • You received the wrong item
  • The product is unused, unwashed, and in original condition
  • The return request is made within 3–7 days of delivery

🚫 Non-Returnable Items

We do not accept returns for:

  • Used or damaged products caused by customer handling
  • Perishable food items (baby food, formula, etc.)
  • Clearance or discounted items (if mentioned)
  • Personal care items once opened

🔄 Return Process

To request a return:

  1. Contact our support team via phone or email
  2. Share your order details and issue with product photos
  3. Our team will review your request
  4. If approved, we will arrange pickup or return instructions

💰 Refund Policy

  • Refunds are processed after product inspection
  • Approved refunds will be sent via mobile banking or original payment method
  • Refund processing time: 3–7 business days
  • Delivery charges (if any) are non-refundable

🔁 Exchange Policy

We also offer exchanges for eligible products if:

  • Same product is available in stock
  • The request is made within the return period

📞 Contact Us

If you have any questions about returns or refunds, please contact us:

Poshak Bazar Support Team
Phone: +880 1850-515165
Email: poshakbazar2@gmail.com

We value your trust and always try to provide the best service possible.